DIGGING DEEPER (TRAINING)

Ignite self-determination in people experiencing complex & challenging disadvantage.

Frontline workers in social work, youth work, and community services navigate some of the toughest environments, supporting individuals caught in the cycle of complex disadvantage. For many, the path to breaking free can seem overwhelming. Helping them recognise their own power to change is often the key—and the challenge.

Digging Deeper Coaching Training, delivered by Shayne Hood, equips practitioners with practical, evidence-informed strategies to engage deeply, build motivation, and foster self-determination. Shayne’s lived-experience approach brings authenticity and real-world relevance to the training, which focuses on actionable skills to create meaningful change in high-pressure settings. Using real-life case studies, the workshop highlights the power of relational coaching and practical tools tailored to complex environments.

LEARN HOW TO

Core Listening: Turning Conversations into Connections

Elevate listening from a passive act to a powerful tool for understanding and responding effectively to complex stories.

Build Strong Engagement Quickly: Moving Beyond Rapport

Learn strategies to establish trust and intrinsic motivation in challenging environments, fast-tracking meaningful connections.

Ask the Right Questions: Inspiring Introspection and Action

Master the art of questions that lead to introspective thinking, motivation, and self-determination.

Set Effective Goals: Driving Action Without Anxiety

Discover techniques to co-create inspiring, achievable goals that encourage progress and reduce overwhelm.

Strengthen the Process: Personalised Systems for Lasting Impact

Provide individuals with tailored systems that meet them where they are and build their capacity for sustained self-determination.

What makes us different?

Some of Wounds & Wisdom’s collaborators

Attend the training & get unlimited access to our toolkit!

Our comprehensive toolkit provides all the resources needed to support your coaching practice and empower those connected to your service.

‘Shayne Hood has delivered incredible training for our team around coaching, underpinned by the theory of self-determination. The thing about Shayne that I enjoy so much is his authenticity. He is genuine, honest and sharp as a tack! Shayne is incredibly talented and skilled, he truly and deeply understands the challenges faced by the most vulnerable and amplifies lived experience through coaching and listening.’

Ben Vasiliou (CEO, Youth Projects)

 We have successfully trained practitioners & leaders from an array of disciplines

About the trainer

Shayne has a demonstrated history of igniting capabilities informed service design in the most complex and challenging youth work, social work and community service environments. These experiences have enabled Shayne to deliver bespoke/targeted coaching, consultation and training to the sector, its leaders and people connected to services.

As a young man Shayne had personal experiences of family violence, addiction, criminality. Shayne's vision is to transform the misconceptions of the people who are criminalised or marginalised in society by designing practice, service and tools that drive self-determination, connection and positive social impact.

Shayne has taken his hard earned knowledge through both lived and professional experience and honed this in to focus on delivering services that cut through the mess and deliver real results.

Shayne helps his clients:

  • Understand what drives self-determination in complex & challenging environments.

  • Develop practical ‘real talk’ coaching skills that ignite intrinsic motivation (especially in challenging times).

  • Co-design service models and quality policy that elevates strengths, lived experience, trust & balanced storytelling.

LOGISTICS & BOOKINGS

Duration: 2-day training (face to face or online options are available)

Location: Online or we can travel to you (locations further than 50km from Melbourne CBD may include a travel fee).

WANT TO DIG EVEN DEEPER?

Find out how service design can help you embed coaching practices into your service.