FRONTLINE RESILIENCE
(TRAINING)

Real Tools for Real Challenges - Practical Resilience for Frontline Practitioners

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Practitioners working in social work, youth work, and community services know that the demands of supporting others in complex and challenging environments can take a toll. Combating vicarious trauma, system fatigue, and the pressures of high-stakes work requires more than surface-level strategies—it demands practical tools that genuinely make a difference.

Frontline Resilience Training, delivered by Shayne Hood, takes a ‘for us, by us’ approach, ensuring the tools and strategies shared are relatable, actionable, evidence-informed, and grounded in lived experience. Shayne’s expertise and authenticity make this training a powerful resource for building strength and resilience where it matters most.

NO CHEESY SELF-HELP AGENDA… JUST RAW, REAL & PRACTICAL.

Unpack the Hard Stuff: Support Through Shared Experience

Explore your toughest challenges in a supportive space among peers **who truly understand** the complexities of frontline work.

Accept & Commit: Mindfulness and Adaptability

Develop adaptable mindfulness and acceptance skills to navigate situations beyond your control with **clarity and focus**.

Co-Regulate & Self-Manage: Balance Under Pressure

Gain insights into **co-regulation** and **practical strategies for managing expectation**s and staying steady in demanding environments.

Self-Investment: Prioritising Your Development

Discover **flexible**, **time-efficient strategies** to invest in your growth without adding to your workload.

WHAT MAKES US DIFFERENT?

About the trainer

Shayne has a demonstrated history of igniting capabilities informed service design in the most complex and challenging youth work, social work and community service environments. These experiences have enabled Shayne to deliver bespoke/targeted coaching, consultation and training to the sector, its leaders and people connected to services.

As a young man Shayne had personal experiences of family violence, addiction, criminality. Shayne's vision is to transform the misconceptions of the people who are criminalised or marginalised in society by designing practice, service and tools that drive self-determination, connection and positive social impact.

Shayne has taken his hard earned knowledge through both lived and professional experience and honed this in to focus on delivering services that cut through the mess and deliver real results.

Shayne helps his clients:

Understand what drives self-determination in complex & challenging environments.
Develop practical ‘real talk’ coaching skills that ignite intrinsic motivation (especially in challenging times).
Co-design service models and quality policy that elevates strengths, lived experience, trust & balanced storytelling.