OVERCOMING
NON-ENGAGEMENT (TRAINING)
OVERCOME RESISTANCE & BUILD ‘REAL’ ENGAGEMENT AND POTENTIAL
Engaging with people facing deep-rooted disadvantage and trauma isn’t a box-ticking exercise—it’s an evolving skill that requires courage, curiosity, and authenticity. This half-day training session equips you with practical tools and real-world insights to engage meaningfully, even in the most challenging circumstances.
Facilitated by Shayne Hood, a leading lived-experience practitioner renowned for his authentic and impactful approach, this training is designed for frontline professionals who are ready to deepen their engagement skills and uncover potential in those they serve.
Key Learning Points
The Art of Core Listening
Move beyond passive listening to truly understand and unlock hidden potential in every interaction.
Curiosity Over Interrogation
Learn how to ask the right questions to activate growth and connection without feeling transactional.
Unconditional Acceptance
Explore stories without judgment, uncovering transferable skills and resilience in every experience.
Co-Regulation as Connection
Model healthy communication and provide a calming presence during moments of complexity and challenge.
Real Talk Coaching Skills
Guide difficult conversations towards empowerment, motivation, and actionable outcomes.
What makes us different?
This training doesn’t shy away from the hard stuff. It’s grounded in evidence-informed practices and shaped by lived experience, offering tools you can use immediately in your day-to-day work. Delivered with a ‘real talk’ approach, it respects the expertise and pressures frontline workers face while prioritising practical, hands-on strategies.
Some of Wounds & Wisdom’s collaborators
Attend the Training & Receive
Our Training Booklet
Participants will receive a comprehensive booklet capturing all the key learnings from the session. This resource is designed to help you revisit the concepts, tools, and strategies at any time, ensuring ongoing support in your practice.
Shayne has walked the walk, and can talk the talk. His communication style and language connects so well with the staff. While his content is steeped in proven frameworks, he has a way of making these easy to understand for practitioners who don't have a psychology degree. His sessions are heavy on the practical strategies and tools, rather than wishy washy, hard to understand theory. Every time my team completes one of his training sessions, they come out with lots of ideas of how we can improve and develop our practice and our program.
Sarah Hughes (Program Manager, Vacro)
We have successfully trained practitioners & leaders from an array of disciplines
About the trainer
Shayne has a demonstrated history of igniting capabilities informed service design in the most complex and challenging youth work, social work and community service environments. These experiences have enabled Shayne to deliver bespoke/targeted coaching, consultation and training to the sector, its leaders and people connected to services.
As a young man Shayne had personal experiences of family violence, addiction, criminality. Shayne's vision is to transform the misconceptions of the people who are criminalised or marginalised in society by designing practice, service and tools that drive self-determination, connection and positive social impact.
Shayne has taken his hard earned knowledge through both lived and professional experience and honed this in to focus on delivering services that cut through the mess and deliver real results.
Shayne helps his clients:
Understand what drives self-determination in complex & challenging environments.
Develop practical ‘real talk’ coaching skills that ignite intrinsic motivation (especially in challenging times).
Co-design service models and quality policy that elevates strengths, lived experience, trust & balanced storytelling.
LOGISTICS & BOOKINGS
Duration: 3 hours (face-to-face or online options are available).
Location: We can travel to you (locations further than 50km from Melbourne CBD may include a travel fee).
WANT TO DIG EVEN DEEPER?
Find out how service design can help you embed coaching practices into your service.